KT Fairglass (“we”, “our”, or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website or services.
1. Information We Collect
We may collect the following personal information when you interact with us:
- Full name
- Phone number
- Email address
- Address (if provided for service purposes)
- Service details or inquiries submitted through forms, calls, or messages
2. How We Collect Information
We collect information when you:
- Fill out forms on our website
- Contact us via phone, SMS, or email
- Request a quote or service
- Interact with our advertisements (e.g., Facebook or Google lead forms)
3. How We Use Your Information
Your information is used to:
- Respond to inquiries and provide estimates
- Schedule and confirm appointments
- Send reminders and service updates
- Follow up on services and customer experience
- Improve our services and communication
4. SMS & Email Communications (A2P Compliance)
By submitting your contact information, you consent to receive SMS and email communications from KT Fairglass.
These may include:
- Appointment confirmations and reminders
- Service updates
- Follow-ups regarding your inquiry
Message frequency may vary. Standard message and data rates may apply.
5. Opt-Out Instructions
You can opt out of SMS communications at any time by replying:
- “STOP” to unsubscribe
- “HELP” for assistance
You can also contact us directly to be removed from communication.
6. Data Sharing & Third Parties
We do not sell, rent, or share your personal information with third parties for marketing purposes. Your data may only be shared with trusted service providers strictly for business operations (e.g., CRM or communication tools).
7. Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, or disclosure.
8. Data Retention
We retain your information only as long as necessary to provide services and fulfill business or legal obligations.
9. Your Rights
You may request to:
- Access your personal data
- Update or correct your information
- Request deletion of your data
To do so, please contact us using the details below.
10. Contact Information
KT Fairglass
Website: ktfairglass.com
Email: info@ktfairglass.com
Phone: 250-545-6096
11. Updates to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised date.
